Policies

Cancellation

• Full refund if you cancel within 24 hours of booking, as long as check-in is at least 7 days away.
• Full refund if you cancel at least 60 days before check-in.
• 50% refund if you cancel 31 to 59 days before check-in.
• No refund if you cancel 30 days or less before check-in.

To cancel, reply to your booking confirmation or email us. Refunds go back to the card you paid with.

Payments

• Payments are processed securely by Stripe through our booking system, Hospitable. We never see or store your full card number.
• Checkout shows every rate, fee and tax before you pay, including a guest service fee charged by the booking system.
• Depending on how far ahead you book, payment may be split into up to three installments, collected automatically on the dates shown at checkout.
• If a scheduled payment fails and isn't fixed within 48 hours, the booking may be cancelled under the cancellation policy above.
• Use code LOYALTY at checkout for a discount.

House rules

• Check-in from 4:00 PM. Checkout by 10:00 AM (local time).
• No smoking, no pets, and no parties or events.
• Please stay within the guest limit shown for the home.
• No open flames on the balconies, including candles, cigarettes and fireworks.
• Don't hang anything, including wet towels or clothing, from balcony or hallway railings (HOA rule).
• Bring personal items in from the balconies in bad weather.
• Please tell us about anything that breaks during your stay so we can replace it for future guests.

Booking terms

• The person who books must be at least 25 years old and staying at the home.
• Your booking is confirmed once you receive a confirmation email.
• Check-in instructions are sent before your arrival.
• Guests are responsible for damage beyond normal wear and tear during their stay.
• Each home is part of a community with its own rules, and guests agree to follow them.

Privacy

• We collect only what we need to handle your stay: your name, email, phone number, dates and number of guests.
• Booking and payment details are handled by Hospitable and Stripe under their own privacy policies.
• We use your details to manage your booking and stay in touch about it. We don't sell your information or share it for marketing.
• This website doesn't use advertising or tracking cookies. The booking tool may use cookies it needs to complete a booking, and fonts load from Google Fonts.
• To see, correct or delete your information, email us.

Questions? Email info@crestrentalproperties.com. Last updated October 25, 2026.